FREQUENTLY ASKED QUESTIONS
PRODUCT
Yes, Ace Hangers provides a LIFETIME GUARANTEE on our products. Please see our warranty page for more information.
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Our items are available at a number of online sites for your convenience. On the main page scroll down to the bottom and you will see which sites our products are located. Click on any of the logos to bring you to your favorite online store. Items are also available for purchase directly through us on this site. Please click on “Products” on the top left of our main page to see which items we have available.
ORDERING
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No, we do not have a restocking fee.
SHIPPING
Orders typically leave the warehouse the following business day. If you’re not completely satisfied with your purchase for any reason within the first 30 days, return it to us for a full refund.
*Product must be in original packaging in like-new condition. See our full return policy, including for those outside the US 48, by clicking here.
Orders that have been paid in full will be shipped same day or next business day. Please note that we ship Monday through Thursday 9am to 5pm and Friday 9am to 1pm. We are closed Saturday and Sundays. If you need an item shipped as soon as possible, please reach out to our customer service team and they will be happy to accommodate your requests as best they can.
Yes, when checking out you will see options for expedited shipping. We offer economic, standard, 2-day, 3 day, and overnight shipping.
Continental United States Shipping Table (under $300.00 purchase)
Order Amount
$0.00 - $49.99
$50.00 - $109.99
$110.00 - $159.99
$160.00 - $229.99
$230.00 - $299.99
$300.00 or more
Shipping
$9.95
$14.95
$19.95
$29.95
$39.95
Free
Yes, we can ship worldwide. Duties and taxes are to be paid by the customer. We will NOT alter any information or put a lower value on customs forms.
Ace Hangers ships from USA exclusively with no international stock-list at this time.
Please contact us to request a freight quote for orders shipping outside of the contiguous 48 states and APO locations. Items shipped outside of contiguous 48 United States including Hawaii, Alaska, Puerto Rico and US Protectorates are delivered via US Priority Mail service.
Yes. We can select a specific carrier that will best suit your needs. We can ship, USPS, UPS, FedEx, and DHL. Please note that not all carriers can deliver to a specific location. An increased charge may apply.
OTHER
We currently do not offer gift wrapping service at this time. We do apologize for the inconvenience.
This item is a gift. Can I make sure that the gift recipient won’t see the value?
We collect tax on sales made in Texas. If you are exempt from Texas State Tax, please send us proof of your exemption and we will be happy to reimburse any tax payments made.
Reach out to us by phone, email, and chat, and one of our customer service associates will be happy to assist you with any inquiry, question, or concern you may have